Basalt Capital LLC Privacy Policy & SMS Terms and Conditions
Privacy Policy
Effective Date: January 1, 2025
Introduction
Basalt Capital LLC (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and share your information when you interact with us via SMS communications, including those sent using RingCentral SMS services.
Types of Information Collected
We may collect the following personal information:
· Name
· Phone number
· Email address
· Content of SMS messages and communication history
Method of Information Collection
We collect information when you:
· Opt in to receive SMS messages from Basalt Capital LLC (e.g., via online form, verbally, or paper form)
· Communicate with us via SMS
· Provide information through our website or other communication channels
Purpose of Data Collection
Your information is collected and used to:
· Deliver SMS communications (such as appointment reminders, billing inquiries, updates, and follow-ups)
· Respond to your inquiries or requests
· Improve our services and customer experience
· Comply with legal and regulatory requirements
Data Security Measures
We use industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include secure data storage, encryption, and strict access controls. While we strive to protect your information, no method of transmission or storage is 100% secure.
Data Sharing
We do not share your mobile opt-in, SMS consent, or phone numbers collected for SMS communication purposes with third parties or affiliates for marketing purposes. Your information may only be shared:
· With service providers who help deliver our SMS communications (only as necessary)
· If required by law, regulation, or legal process
· To protect the rights, property, or safety of Basalt Capital LLC, our customers, or others
All text messaging originator opt-in data and consent will not be shared with any third parties for marketing purposes.
User Rights
You have the right to:
· Access your personal information held by us
· Request corrections or updates to your information
· Request deletion of your information, subject to applicable law
· Withdraw your consent to receive SMS communications at any time by replying “STOP” to any SMS message
Retention of Information
We retain your information for as long as you participate in the SMS program or as needed to comply with legal obligations and resolve disputes.
Contact Information
If you have any questions, concerns, or requests regarding your privacy or this policy, please contact us at:
Basalt Capital LLC
Email: info@basaltcapital.com
Phone: 312-782-2000
SMS Terms & Conditions
1. SMS Consent Communication
Phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2. Types of SMS Communications
If you have consented to receive text messages from Basalt Capital LLC, you may receive messages related to:
· Appointment reminders
· Follow-up messages
· Billing inquiries
· Updates
3. Message Frequency
Message frequency may vary depending on the type of communication and your interactions with us.
4. Potential Fees for SMS Messaging
Standard message and data rates may apply, depending on your carrier’s pricing plan. Fees may differ for domestic and international messages.
5. Opt-In Method
You may opt in to receive SMS messages from Basalt Capital LLC by:
· Submitting an online form, verbally during a conversation, or filling out a paper form.
6. Opt-Out Method
You can opt out of receiving SMS messages at any time. To do so, reply "STOP" to any SMS message you receive. Alternatively, you may contact us directly to request removal from our messaging list.
7. Help
If you are experiencing any issues, reply with the keyword "HELP" to any SMS message, or contact us at [insert phone number or support link] for further assistance.
8. Standard Messaging Disclosures
· Message and data rates may apply.
· You can opt out at any time by texting "STOP."
· For assistance, text "HELP" or contact us at [insert phone number/support link].
· Message frequency may vary.
· For more details, please visit our [Privacy Policy] and [Terms and Conditions] pages.
